Managing live chat operations: Service Desk manager
On an ongoing basis, the Service Desk manager can perform
a number of operations to manage and oversee the operation of live
chats across the enterprise. He can change the status of a chat queue,
inspect the activity of agents in the queues, and perform other tasks
that ensure efficient operation of the live chat service.
Using the Chat Queues queries Available Queries section of the navigation bar when you open Person Groups application. You can use these queries to quickly find person groups that pertain to the live chat feature. Tracking chat data Changing the status of a chat queue Viewing agent and chat status Disabling live chats during database administration