Monitoring the Projected Service Outage
The Projected Service Outage (PSO) is a determination of any deviations from service availability that are mandated by service level agreements (SLAs) or operation level agreements (OLAs). The PSO gives you important information that helps you decide whether to reschedule a particularly impactful Change, or whether an outage causes you to exceed your SLA or OLA for allowed outages.
About this task
This product provides two reports that were created specifically to help you monitor your PSO:
- Scheduled CI Outages, by Time Period (IT_change_scheduled_CI_outage.rptdesign)
- For a specified time period, and for one specified CI or all CIs, shows all projected CI outages where the task that causes the impact is in the Waiting for Approval or Approved status. The task is not yet completed, so you can use the information in the report to determine whether to reschedule the Change that will cause the outages.
- CI Outages that Have Occurred (IT_change_prior_CI_outage.rptdesign)
- For one CI or all CIs, shows outages that have occurred for tasks that are either in progress or completed. These tasks are already underway or completed, so you cannot reschedule the Change. You can, however, use this report to determine whether the outages have caused you to exceed your SLA or OLA agreements regarding allowable outages.