Auditing Change attribute updates
If you want to obtain a more granular log of updates to a Change record than is provided by the View History action, you can run the Electronic Audit Transactions report. This report enables you to audit one or more specific Change attributes, such as priority, urgency, or type.
About this task
Before you can run the Electronic Audit Transactions report, you must specify that you want to audit the database table that contains the attributes; you must also enable auditing for the attributes that you want to audit. You do so in the Database Configuration application. After you have specified the table and attributes to audit, you can run the report.