KPIs

This product ships with a set of built-in key performance indicators (KPIs) that can be used to customize your start centers. KPIs display graphical views that enable you to track critical performance variables over time. For example, a Change Manager Start Center displays KPI graphs that show outstanding RFCs; the rate at which Incidents have been caused by changes; average process times per change; and other KPIs that provide an overview of the changes in the environment.

The built-in KPIs for change management have names that begin with the letters PMCHG. To inspect these built-in KPIs, click the Edit Portlet icon in the header row of a current KPI in your start center, click Select KPIs, and filter on PMCHG in the KPI field. Each KPI has a name, a description, and a calculation type. The calculation type indicates whether the performance variable that is tracked by the KPI is calculated to display a number (DECIMAL) or a percentage value (PERCENT).

The following table lists and describes the KPIs that are provided as built-in product content for change management: