You can rate offerings and add comments by clicking the Comments and
Ratings tab in the Offering Catalog or Self Service Center, or by clicking on the
Rate this Offering button on the View Service Request
dialog in the My Requests pod in the Self Service Center. Not all offerings
can be rated. Only offerings that have the Allow Comments and Ratings?
checked in the Offerings application have the Rate this Offering button so
you can rate and comment.
About this task
Users can provide feedback about the offering by adding a rating and comments. The ratings
options are as follows:
- Excellent - 5 Stars
- Very Good - 4 Stars
- Good - 3 Stars
- Fair - 2 Stars
- Poor - 1 Star
Offerings that have ratings and comments show the Average star rating and the number of
comments in the Offering Catalog and Self Service Center. all Active user comments are shown in the
Comments and Ratings tab so you can see other users comments about this
offering.
Procedure
- From the Offering Catalog or Self Service Center, click the offering you want to
rate.
If the Rate this Offering button is visible on the
offering dialog, you can provide a rating and comments for this offering.
- Click Rate this Offering.
The Rate Offering dialog is displayed.
- Click the Rate the Offering menu, and choose a star rating for the
offering.
You must also enter a comment in the Comments
field.
- Click OK.
Your star rating is shown on the offering and the
number of comments for that offering is shown also.
Note: If others have rated this offering
previously, the average star rating is shown for the offering in the Offering Catalog and Self
Service Center.