Creating a response plan
To use response plans for your releases, you must create one or more of these plans that you can apply to releases. If you create response plans, you can select the Apply Response Plan action to apply a response plan that matches the values that you have supplied for a release. If a response plan includes a job plan action, that job plan is brought into the release; if it includes and owner or owner group, that owner or owner group is brought in; and so on.
About this task
As you create a response plan, consult the online help that is provided for the Response Plans application. For help, click Help in the Response Plans application window. The steps that are provided here cover the basic information that is typically required for a response plan that is used for releases.
In the Response Plans application, you might notice customer-related fields and actions, such as the Associate Customer action. These customer-related fields and actions can be used only by those who have purchased the Service Provider version of this product. Environments that have installed the non-Service Provider version of the product cannot use these fields and actions.
In addition to the online help, use these guidelines as you create a response plan:
- Click to open the Response Plans application, and click New icon to create a new response plan. Enter a name for the new plan.
- In the Applies To field, select WORELEASE to create a response plan for managing releases.
- If you want to associate the response plan with one or more customers, select the Associate Customer action, and specify the customer or customers that you want to associate with this response plan. Response plans associated with one or more customers are used only for releases that are performed for those customers. Response plans that do not have a customer association can be used for releases for any customer.
- The value in the Ranking field is used to select a plan if more than one plan applies to a release. A lesser ranking value takes precedence over a higher number; for example, a response plan with a ranking value of 2 is selected over a plan with a value of 5, even if both plans match the release.
- It is recommended that you specify a job plan that this response plan will bring into the release.
- In the Response section, specify any other information that you want to be contained in this response plan. For example, you can associate an owner or owner group with the response plan.
- Response plans have a Stop Reponse Plan if Job Plan or Ticket Template can not be applied check box. If this box is checked, the response plan stops if a job plan already exists for a release; if the box is not checked, the response plan continues, and brings in other information that might be associated with that response plan. For example, it might proceed to bring an owner or owner group into the release.