Service Request Catalog module
The Service Request Catalog module contains applications that enable you to manage the
Offering Catalog, view catalog requests, view offerings and catalogs, and more.
View Catalog Requests application Offerings application Catalogs application Service Requests application Service Requests application is used to create, view, and resolve service requests from customers or requestors. The request can be to resolve an issue, obtain new service, obtain information, or change a current service. Either a service desk agent or a customer can create a service request.Catalog Service Requests Approval Catalog Service Requests Approval application displays open service requests (Line Manager and Fulfillment Manager) that are assigned to you for approval. In this application you can take action on multiple requests at one time, for example bulk approvals of a set of requests.Process Requests application Global Search application Cart Templates application