When you perform a global search of the Solutions, Incidents,
Service Requests, or Problems application, you enter search terms,
and you can further restrict the search using optional filters. After
a search is complete, you can examine details of each of the matching
records.
About this task
Before you perform the search, go to the Global Search application () and open the tab that corresponds to the type of search you want to perform. For
example, open the Search Solutions tab to find solution records; open the Search Incidents tab to
find incidents.The search engine searches not only the application records but any files that
are attached to the records. In addition, the search engine searches across all of the
attributes in all of the records to find matches.
Procedure
Perform these steps to search an application for matching
records:
- In the Enter search terms (optional) field,
type a search string that defines what you are looking for. You can
use a variety of logical operators. See
Search string syntax
for
more information.
- Specify optional filters in the Optional Filters section.
You can specify more than one filter when performing a search. The
filters differ depending on the application or record type (incident,
problem, service request, or solution) that you are searching.
For example, when you search for solutions, filters include
classification, type, asset, and configuration item (CI). The search
engine filters your search to find only those records that contain
the specified attributes.
-
Click Search to run the search engine.
The engine inserts all of the records that match your search criteria in the Search
Results table.
Columns in the Search Results table provide pertinent information about each
of the matching records. If you have searched the Solutions application, the stars in the
first column indicate the user rating of the solution. If one or more record attachments match
your search criteria, the attachments are listed in the In Attachment column. Files with
extensions .xml, .htm, .html,
.doc, or .txt are searchable.
If you are using the
DB2 Database, you can upgrade to the DB2 Database version 9.7.5 or later with the Text Search
feature enabled to give you better performance and search results. For details, see the IBM
Maximo Products Upgrade Guide
http://www-01.ibm.com/support/docview.wss?uid=swg21266217&aid=3.
- To further examine a matching record, open the record.
A Details section is displayed. The number of the solution,
incident, service request, or problem record is shown, along with
additional fields that contain detailed information about the record.
- To launch to the record, click
the record number, and select Go To [Application] to
go to the application you have searched. The application
opens to the record that you want to see.