Choosing Offering types
There are four offering types available to the service designer based on the needs of the
organization: descriptive offering, action offering, service request offering, and service desk
offering.
Service Request offering
A Service Request offering is used when you want to create a new offering in the Service Catalog that uses the full Service Catalog fulfillment capabilities.
Descriptive offering
You use a descriptive offering when you want to advertise an existing, non-automated service that requires a request path that is not integrated into the Service Catalog.
Service Desk offering
A Service Desk offering is used when a Service Designer wants to define offerings to fulfill Service Desk type requests. They are only available to self service users to enable the ordering of Service Desk specific offerings.
Action offering
An action offering is used when an organization wants to integrate existing services or applications into the Service Catalog. For example, an action offering for "Reset Password" can be used to launch the URL for the organization's intranet password management tool.