Classifying ticket templates

When you classify ticket templates, you group related templates into classes, which makes it easier to find ticket templates. You can classify and modify the classification of a ticket template until the status of the ticket template is set to closed.

1. In the Ticket Templates application, open the ticket template that you want to classify.
2. In the Classification field, click the Details Menu icon, and then select Classify.
3. Locate the correct classification.
4. Save the record.