Using ChatOps

This section describes the tasks on how to use ChatOps feature with Incidents, Problems, and Service Requests when you integrate Maximo IT with Microsoft Teams or Slack.

1. Log in to Maximo IT and open a ticket record in the Incidents, Problems, or Service Requests application.
2. Select the ChatOps from the More Actions section of the navigation bar and perform one of the following steps:
   1. Click Create ChatOps channel for the ticket to create a ChatOps channel in Microsoft Teams or Slack.
      • In the Create a ChatOps Channel dialog, select the ChatOps Team Name and enable the necessary checkbox for ChatOps username.
      • Click Create Channel.

        A channel will be created in the Microsoft Teams or Slack application for the ticket.

   2. Click Assign ChatOps channel to the ticket to assign a ChatOps channel to the ticket.
      • In the Assign a Channel dialog, select the ChatOps Team Name and ChatOps Channel Name.
      • Click Assign Channel.

        The ticket will be assigned to the selected ChatOps channel in the Microsoft Teams or Slack application.

   3. Click Post the ticket on ChatOps channel to post the ticket details to the ChatOps channel in the Microsoft Teams or Slack.
      • In the Post to a Channel dialog, select the ChatOps Team Name and ChatOps Channel Name.
      • Add additional details in the Details box as necessary.
      • Click Post to Channel.

        The ticket details will be posted to the selected ChatOps channel in the Microsoft Teams or Slack application.

   Note: If you are assigning or posting ticket to the channel which is created from the Teams/Slack workspace, then make sure the channel is public and an app is added to that channel in Microsoft Teams or Slack.