IT/OT Security Integration

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This document introduces Maximo IT’s integration capability for Operational Technology (OT) and IT security systems, enabling unified visibility, proactive issue management, and streamlined governance across the IT/OT landscape. Claroty is one example of an OT security platform with which Maximo IT integrates.

Claroty is an operational technology (OT) security solution providing exposure management, network protection, secure access and thread detection. Integrating Claroty asset data with Maximo IT enhances the asset repository and ensures security actions take place through ITSM processes.

Breaking Down IT/OT Silos for Secure Operations

Maximo IT enables a seamless bridge between IT Service Management and OT security platforms by integrating asset data and alerts from OT environments into the ITSM ecosystem. This empowers Service Agents, Site Reliability Engineers (SREs), and Asset Managers with a unified view of both IT and OT assets to quickly identify, respond to, and resolve security and operational issues.

By interconnecting OT security insights with Maximo IT, organizations can align IT and OT teams, break down traditional silos, and drive collaboration in delivering secure, uninterrupted business services.

Example: Integrating with Claroty

Claroty, a leading OT security platform, offers capabilities like exposure management, secure remote access, and real-time threat detection. When integrated with Maximo IT, asset data and vulnerability insights from Claroty enrich the Maximo IT asset repository, enabling secure and informed service delivery.

Key Benefits of IT/OT Security Integration

  • Unified Asset Visibility: Gain a single pane of glass for all IT and OT assets—regardless of origin—within Maximo IT.
  • Consistent Governance: Apply enterprise-wide compliance and security policies across both IT and OT infrastructures.
  • Improved Collaboration: Facilitate effective coordination between IT, OT, and security teams for faster issue resolution.

How It Works

  1. Integration Setup: An administrator connects Maximo IT with an OT security platform (e.g., Claroty) through secure authentication.
  2. Asset Data Retrieval: Maximo IT fetches OT asset inventory data via automation scripts and stores it in its Asset Repository.
  3. Importing Vulnerabilities & Alerts: Vulnerability and threat information is automatically pulled from the OT platform.
  4. Actionable Insights in Maximo IT: All asset-related records, including alerts and changes, are visible in the Service View app.
  5. Proactive Management: Teams can take informed actions like creating incidents, changes, or maintenance activities based on insights.

How Maximo IT Uses Claroty Data

  1. Retrieving OT Asset Data
    • Maximo IT automatically fetches OT asset information from Claroty.
    • This data is stored in Maximo IT’s Asset Repository, making it accessible for ITSM processes.
  2. Managing OT Incidents & Alerts
    • Maximo IT imports vulnerabilities from Claroty for imported devices.
    • Service Agents and Site Reliability Engineers (SREs) can quickly respond to security threats or maintenance needs.
  3. Providing Actionable Insights in Maximo IT
    • All asset-related incidents and changes are available in Maximo IT’s Service View app (Service Insights tab).
    • This enables teams to proactively manage OT assets, reducing downtime and security risks.
  4. Strengthening IT & OT Governance
    • Maximo IT ensures consistent security and compliance policies across IT and OT assets.
    • IT teams can track asset lifecycle, security risks, and service health from a unified dashboard.

The Value of This Integration

  • Single source of truth for IT and OT asset management.
  • Better governance & compliance for critical infrastructure.
  • Proactive asset management to reduce system downtime.
  • Stronger collaboration between IT and OT teams.

By integrating Claroty with Maximo IT, organizations break down IT/OT silos, improve security, and enhance operational efficiency while maintaining full control over all assets.