Integrating with Webhooks
This document outlines the steps required for integrating Webhooks in Maximo IT to create incident records automatically based on observability tool alerts. Webhook integration procedure is defined by using IBM Instana as an example. However, these steps can be used for all types of observability tools.
In today’s fast-paced IT environments, real-time observability and rapid response are critical. Intelligent observability tools monitor the performance and health of applications, infrastructure, and services. A key feature is the ability to send webhooks—automated HTTP callbacks triggered by specific events or alerts. In this example, Instana's webhook capability allows it to push alerts to external systems such as IBM Maximo IT automatically when anomalies or thresholds are triggered.
Maximo IT is an integrated service management solution that helps you manage a comprehensive range of IT processes, services, and assets for multiple customers. Maximo IT is an add-on to the Manage application in the Maximo Application Suite.
This example demonstrates integrating Instana’s webhook alert API with Maximo IT’s Incident management module. Additionally enabling automatic incident creation in Maximo IT when Instana detects issues in the monitored environment—helping IT teams, site reliability engineers to resolve system alerts faster and maintain system availability and reliability.
Key benefits of this integration
- Real-time incident creation - Alerts are pushed instantly to IBM Maximo IT, eliminating the delay between issue detection and response initiation.
- Centralized IT operations - All application, infrastructure, and performance events are tracked within Maximo IT—creating a single pane of glass for ITSM.
- Consistent and auditable workflow - Webhook events from observability tools are recorded and tracked in Maximo IT, offering a transparent, auditable trail of incident history and system behavior.
The Maximo IT webhook integration enables a fully automated, event-driven incident management workflow. By bridging observability with IT operations, it ensures faster, smarter, and more collaborative responses to infrastructure and application issues—paving the way for modern, resilient IT service management.