Integrating with ManageIQ

This section contains information on how you can integrate Maximo IT with ManageIQ and AWS.

This documentation describes how to integrate Maximo IT with ManageIQ and provides sample scripts. The scripts and the integration procedures mentioned in this documentation can be used as a reference and must be customized based on your production environment to enable the integration.

Note: This integration documentation, including scripts, are just samples and must be customized as per your Maximo IT environment. The Normal IBM support process does not apply to the custom scripts or the customizations.

Maximo IT gives users the ability to raise tickets for IT services, including incidents and problems related to a software. Whereas, ManageIQ is an open-source management platform for Hybrid IT. It can manage small and large environments, and supports multiple technologies such as virtual machines, public clouds, and containers. Refer to https://www.manageiq.org/docs/get-started/index and https://en.wikipedia.org/wiki/ManageIQ for more details on ManageIQ.

Integrating Maximo IT with ManageIQ means integrating Maximo IT Service Catalog and Self Service with ManageIQ. Doing so will streamline the service request process for end users, enabling them to request services seamlessly from within the Maximo environment using the Maximo IT Service Catalog and Self Serve application. This integration enhances user experience and efficiency by eliminating the need to switch between different platforms. This capability enables the end users as well as the IT administrators to raise tickets for IT services, including the issues on the software.

Once ManageIQ is integrated with Maximo IT and AWS, you will be able to perform the following actions. For further details on the use cases, refer to ManageIQ use cases.

Note:

There are several other AWS services accessed by the ManageIQ API and can be called from Maximo IT but in this POC only the following functionalists are covered. For other AWS services that are accessed by the ManageIQ API, refer to 3.3.1. Permissions for Amazon EC2 Providers section in ManageIQ documentation.
You can use other providers and managers as necessary in ManageIQ including Google Cloud Platform, VMware vSphere, and OpenStack. For more details, refer to https://www.manageiq.org/docs/reference/euwe/doc-Managing_Providers/miq/index.html.

Automated VM Provisioning: You can create a request for an AWS EC2 instance from Maximo IT using Self Serve. ManageIQ will create an instance in the service provider (AWS) based on the requested details.
Automated VM Instance Start: You can create a request to start the AWS EC2 instance from Maximo IT using Self Serve. ManageIQ will start the instance in the service provider (AWS) based on the requested details.
Automated VM Instance Stop: You can create a request to stop the AWS EC2 instance from Maximo IT using Self Serve. ManageIQ will stop the instance in the service provider (AWS) based on the requested details.