Adding Attribute in Incident Application

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Database Configuration application is used to create or change objects and attributes, and to customize the database. An object is a self-contained software entity that consists of both data and functions to manipulate data. Most applications are associated with one main object and other related objects. The following steps describe how to configure the domain in the Incident Application.

About this task

Create the following two attributes by updating the attribute of the TICKET object in the Database configuration application.
  • CREATEJIRATICKET: This attribute is of YORN type
  • JIRAENDPOINT: This attribute is of ALN type
    Note: To know more about data type, refer Attribute data types.

Procedure

  1. Go to the Database Configuration application.
  2. Enter and select TICKET in the Object column.
  3. On the TICKET object, click the Attributes tab.
  4. On the Attributes tab, click New Row and fill the fields as follows:.
    • Attribute: Specify the name of the attribute, for example, CREATEJIRATICKET.
    • Title: and Description: are auto-filled, you can update as necessary.
    • Type: Select the YORN data type.
    • Click the Save button.
    • Click New Row again and fill the fields as follows for this attribute:
      • Attribute: Specify the name of the attribute, for example, JIRAENDPOINT.
      • Title: and Description: are auto-filled, you can update as necessary.
      • Type: Select the ALN data type.
      • Domain: Select the domain that you create and noted in Adding domains in Maximo IT. In our example use case, the domain is JIRAEndpoint.
      • Click the Save button.

What to do next

Once you created the above two attributes, you must do the configuration as follow:
  1. Go to the Database Configuration application.
  2. Click Manage Admin Mode in the navigation panel.
  3. On the Turn Admin Mode ON pop-up, click Turn Admin Mode ON button.
  4. On the System Message pop-up, click OK.
  5. On the Turn Admin Mode ON pop-up, click Refresh Status.
  6. On the System Message pop-up, click OK.
  7. On the Turn Admin Mode ON pop-up, click Close.
  8. Click Apply Configuration Changes on the navigation panel.
  9. On the Structural Database Configuration, check the checkbox for Do you have a current backup and click Start Configuration the Database button.
  10. On the Structural Database Configuration, click the Refresh Status button to check the status of the configuration.
  11. On the Structural Database Configuration, click OK once the configuration is completed.
Result
Once the above two attribute CREATEJIRATICKET and JIRAENDPOINT are created and configured, follow the below steps to verify:
  1. Open the Database Configuration application.
  2. Enter and select INCIDENT in the Object column.
  3. On the INCIDENT object, click the Attributes tab.
  4. On the Attributes tab, filter JIRA in the Attribute column to verify CREATEJIRATICKET and JIRAENDPOINT attribute listing.