Changes
The widget shows the number of Change records performed recently to a particular service.
Changes represent any planned modification made to an IT service or one of its underlying components. In Maximo IT, change records help teams track what adjustments were made, why they were needed, and how they impact overall service health. By maintaining visibility into recent changes—whether configuration updates, deployments, patches, or infrastructure alterations—operators can quickly identify whether a service issue might be linked to a recent modification.
Tracking Changes is essential for maintaining stability in dynamic environments. Many service disruptions can be traced back to recent changes. Having a clear audit trail enables faster diagnosis, accelerates root-cause analysis, and strengthens governance and compliance.
The Changes widget provides a quick, at-a-glance summary of how many Change records were recently performed for a specific service. This helps users instantly understand the level of recent activity and assess whether any current behavior might correlate with a recent change.
To view Changes, follow the steps below:
- Go to the Service View application. ()
- Click on the particular service for which you want to view the Changes.
- In the Service Insights section, there will be a tile for Changes showing a count for change records.
- When the user clicks the Changes count, a pop-up window displays a tabular view of Change records and their details. The table includes:
- Change ID: The identification number of Change.
- Description: A brief description of the Change.
- Timestamp: The timestamp on the Change record to see when it was submitted.
- CI Number: The related Configuration item number for a Change.
This centralized view enables teams to track modifications efficiently, correlate changes with service behavior, and maintain a clear operational history for each service.