The Automatic Assignment feature in the Incident application allows for automatic and
repeated assignment of owners to Incidents until an agent accepts ownership. This can be
particularly useful where there are high volumes of tickets, a variety of owner selection
criteria, and time dependencies for responding to Incidents. This features provides the ability to
continuously examine tickets that do not have owners assigned, and specify new owners until the
Incident is assigned an owner and addressed. The identification of owners takes into account the
person's calendar, availability, shift, and workload.