Configuring Maximo IT

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To receive and process incoming alerts from Instana, Maximo IT must be prepared to accept webhook payloads and create corresponding incident records. This is achieved by configuring integration components like Object Structures, Endpoints, Enterprise Services, and more.

Steps to configure Maximo IT

  1. Create an Object Structure
    1. Go to the Object Structure application in Maximo IT. (Open Menu > Integration > Object Structures).
    2. Click on the New icon to add a new record.
    3. Enter the following details:
      • Object Structure ID: INSTANA_INC
      • Description: Instana to Incident Integration
      • Consumed by: INTEGRATION
      • Source Object: Select the appropriate object
    4. Click on Save icon to save the record.
  2. Create an Endpoint
    1. Go to the End Points application in Maximo IT (Open MenuIntegrationEnd Points).
    2. Click on the New icon to add a new record.
    3. Enter the following details:
      • End Point: INSTANA_WEBHOOK
      • Description: Instana Webhook Endpoint
      • Handler: HTTP
    4. Add the following properties:
      Property Value
      URL https://<your_maximo_host>/maximo/oslc/os/INSTANA_INC
      HTTPMETHOD POST
      HEADERS Content-Type: application/json
    5. Click on Save icon to save the record.
  3. Create an Enterprise Service
    1. Go to the Object Structure application in Maximo IT. (Open Menu > Integration > Enterprise Services).
    2. Click on the New icon to add a new record.
    3. Enter the following details:
      • Enterprise Service: INSTANA_INC_SERVICE
      • Description: Instana to Incident
      • Object Structure: INSTANA_INC
      • Operation: Sync
      • Endpoint: INSTANA_WEBHOOK
    4. Click on Save icon to save the record.
  4. Create a Publish Channel
    1. Go to the Object Structure application in Maximo IT. (Open Menu > Integration > Publish Channels).
    2. Click on the New icon to add a new record.
    3. Enter the following details:
      • Publish Channel: INSTANA_WEBHOOK
      • Description: Instana Publish Channel
      • Object Structure: INSTANA_INC
      • Operation: Publish
      • Endpoint: INSTANA_WEBHOOK
    4. Click on Save icon to save the record.
  5. Create an External System.
    1. Go to the Object Structure application in Maximo IT. (Open Menu > Integration > External Systems).
    2. Click on the New icon to add a new record.
    3. Enter the following details:
      • System Name: INSTANA_EXTSYS
      • Description: External System for Instana
      • Endpoint: INSTANA_WEBHOOK
    4. Click on Save icon to save the record.
    5. Go to the Enterprise Services tab and add INSTANA_INC_SERVICE.
    6. Go to the Publish Channel and add INSTANA_WEBHOOK.

Maximo IT is now ready to receive real-time alerts from Instana via webhook and create actionable incident records automatically.