Integrating with watsonx virtual assistant
In the Self Serve application, you can open a chat to resolve an issue. You can chat with
a watsonx virtual assistant or a live agent depending on how your chat services are
configured. You can integrate features of watsonx with Maximo IT. 
About this task
When the user submits a question in the chat, watsonx virtual assistant searches for an answer from a knowledge base. Users can try to resolve an issue by chatting with watsonx virtual assistant or choose to chat with a live agent if their problem still remains unresolved.
ChatOps is added in Maximo IT and integrated with the watsonx virtual assistant, allowing users to talk to the assistant to get an issue resolved.
Maximo IT administrators must configure the settings for Maximo IT and watsonx so that users can initiate a chat via the Chat with us functionality in Self Serve. For more information on configuration settings, see Configuring watsonx in Maximo IT
Once the administrator configures Maximo IT and enables integration with watsonx, Maximo IT users will be able to use the ChatOps feature to work with tickets. To know more about how watsonx virtual assistant is used for ticket and issue resolving in Self Serve, see Chat with us.