Process request status

As a process request progresses through the activities and tasks of the workflow, its status changes when key actions, such as acceptance, rejection, and closed, are performed. This topic lists and describe process request statuses.

Typically, the status change for a process request is controlled by a workflow. For example, when a request is submitted, the Process Request Master Submit workflow is run. This workflow ensures that the required fields are set for the request and verifies that the process manager type chosen for the request is capable of processing the request. Typically, when a request is accepted, a process manager identifies the request for processing, creates a work order (or applies a job plan), and changes the Process State of the request to ACCEPTED. As the various processing steps are completed, the Process State will be changed by the workflow to indicate the overall progress of the process. When the request is resolved, the process manager will set the process state in the process request to indicate the success or failure of the process that was performed for the request.