Sometimes you cannot solve a problem by troubleshooting the symptoms. In such cases, you
must collect diagnostic data and contact support.
About this task
Collecting and inspecting data before you open a problem management record (PMR) can help
you to answer the following questions:
- Do the symptoms match any known problems? If so, has a fix or workaround been published?
- Can the problem be identified and resolved without a code fix?
- When does the problem occur?
-
On the system where you want to gather logs, ensure that the
oc Red Hat® OpenShift® command-line tool is
installed.
-
Open a command shell and use the
oc login command to log in to the
Red Hat OpenShift cluster where IBM® Maximo® Application Suite is
deployed.
-
Download the log
gathering script and run it in the command shell. This script creates a
compressed archive file called
mvi.logs.<timestamp>.tgz, which contains the
logs, in the directory where you run the script.
-
Submit the problem to IBM Support in one of the following ways:
- Online through the IBM Support Portal: http://www.ibm.com/mysupport/ You
can open, update, and view all of your service requests from the Service Request portlet on the
Service Request web page.
- By phone: For the phone number to call in your region, see the Directory of worldwide contacts
web page: http://www.ibm.com/planetwide/.