Is there a way to capture errors, such as when no matching Maximo Real Estate and Facilities user is found?

Confirmation emails are sent after reservation creation, and calendar entries are created for spaces even without matching users. No corrective action is required from requestor when user matching fails.

Question

Is there a way to capture errors, such as when no matching Maximo® Real Estate and Facilities user is found for an invitation that is created in Exchange ? If so, is there a way to send more helpful error messages, such as what corrective action to take, to reassure the requester that the invitation was sent?

Answer

Maximo Real Estate and Facilities sends a confirmation email after the reservation is created in Maximo Real Estate and Facilities. Also, when no matching Maximo Real Estate and Facilities user is found, a calendar entry is still created for the space. So the requester does not need to take any corrective action.

For more information about how a matching Maximo Real Estate and Facilities user is found, see the answers to How is the Default Reserve User Email field value used? and What happens if Reserve finds multiple Maximo Real Estate and Facilities user profiles with the same email address?.