How is the Default Reserve User Email field value used?
Configure default reservation contact email in Reservation Settings to bypass valid SMTP email checks. Allow Exchange users without profiles to book rooms by setting this field and creating matching user profiles.
Question
How is the Default Reserve User Email field value used from the Maximo® Real Estate and Facilities tab?
Answer
The Default Reserve User Email field value is the email address of the Maximo Real Estate and Facilities user who is the default reservation contact.
The Maximo Real Estate and Facilities Reserve SMTP Agent performs a valid email check on all incoming SMTP mail. If the agent does not find the requester email address in the list of Maximo Real Estate and Facilities user emails, it rejects the meeting request email. This prevents a mail server from sending email to Maximo Real Estate and Facilities in error.
To bypass this valid SMTP email check, set the Default Reserve User Email field value and create a Maximo Real Estate and Facilities user profile that contains this email address. Maximo Real Estate and Facilities will then accept meeting requests from the mail server, as long as the domain matches. Setting this field value also allows Exchange users who do not have a Maximo Real Estate and Facilities user profile to book a room.
If Maximo Real Estate and Facilities does not find a match for either the requester email address or the Default Reserve User Email address, it rejects the meeting request email.