How can I verify that meeting requests are being sent to Maximo Real Estate and Facilities (SMTP)?

Verify port numbers match between Exchange send connector and Reserve SMTP Agent, test agent connectivity using telnet commands, and configure SMTP_KEEP_EMAIL property to save incoming emails for verification purposes.

Verify ports

Verify that the port number of the Exchange send connector, and the port number on which the Maximo® Real Estate and Facilities Reserve SMTP Agent is running, are the same. For more information, see Configuring communication from Microsoft Exchange to Maximo Real Estate and Facilities.

  1. Verify the SMTP_PORT property value (port number) in the TRIRIGAWEB.properties file.

Verify agent

Verify that the Exchange server can talk to the Maximo Real Estate and Facilities Reserve SMTP Agent that is running on the Maximo Real Estate and Facilities server.

  1. On the Exchange server, type the following telnet command in your command prompt. If necessary, install the telnet client.
    telnet tririgaserverIP tririgaSMTPport

    For example:

    telnet 9.99.77.74 8025
  2. If everything is configured correctly, you should see a response similar to the following:
    220 example.mailserver.com Simple Mail Transfer Service Ready
  3. If the Reserve SMTP Agent does not respond, verify the following areas:
    • Verify that the Reserve SMTP Agent is running by opening the Maximo Real Estate and Facilities Administrator Console.
    • Verify that you have no network issues that might be blocking traffic to the port (for example, your firewall).

Verify emails

Verify that incoming emails exist in the TRIRIGA_RESERVE_SMTP_ROOT property value (directory path) in the TRIRIGAWEB.properties file. In other words, another way to verify that SMTP email is reaching Maximo Real Estate and Facilities is to configure Maximo Real Estate and Facilities to save any incoming SMTP mail that it receives.

  1. Edit the SMTP_KEEP_EMAIL property value in the TRIRIGAWEB.properties file as follows.
    SMTP_KEEP_EMAIL = Y
  2. Restart the Maximo Real Estate and Facilities application server.
  3. Send a new meeting request via Microsoft Outlook .
  4. Verify that an incoming email exists in the TRIRIGA_RESERVE_SMTP_ROOT directory path. If an email file was created, then email is reaching Maximo Real Estate and Facilities from Exchange .