Material matrix records section
Use this section of the form to identify the material matrix records that apply to this service provider. Activate the lease or agreement record to generate the matrix records. The generated records include all combinations of service assignment classifications, service geographical areas, service locations, and customer organizations that are found in their respective sections.
| Item | Description |
|---|---|
| Service Class | The name of the service assignment classification, such as architectural, facilities, plumbing, and telecommunications. |
| Charge Type | The name of the charge type, such as billable (chargeable) and included (covered under a contract). |
| Customer Org | The name of the customer organization. |
| Location | The name of the location. |
| Geography | The name of the geographical area, such as Atlanta, Japan, Clark County, and Hawaii. |
| Respond Within | The duration within which the service provider must respond. |
| Due Within | The duration within which the service provider must provide the required services. |
| Follow-Up Within | The duration within which the service provider must provide any follow-up services. |
| Priority | The level of service urgency that is associated with this service provider, such as high, low, and medium. |