Autodesk SSL Certificate
For IBM® Maximo® Real Estate and Facilities to access Autodesk Platform Services, the app server must make an SSL connection to Autodesk cloud services.
The app server must trust the Autodesk SSL Certificate. Typically, Java Virtual Machines
(JVMs) browsers and app servers include the signer certificate from most major certificate
authorities so they trust any certificate that is signed by these certificate authorities including
those used by Autodesk Platform Services. However, high security app server deployments do not include any certificate authority
certificates in the app server trust store as part of the base installation. This means that the app
server does not trust the Autodesk certificates and connections to Autodesk Platform Services
fail with an SSL Handshake exception. To resolve this, the certificate authority public root
certificate used by Autodesk Platform Services
must be imported into the app server trust store. There has been some variance seen in the
certificate presented by Autodesk Platform Services
both over time and by region, so these steps may need to be periodically repeated. The procedure
varies by app server.