Service manager
Service managers manage service technicians and external service providers and can also act as a service technician.
A Service Manager role typically performs the following tasks:
- Defines and manages service level agreements (SLAs) with customers
- Manages external service providers
- Assigns tasks to technicians that are based on SLAs, technician availability, and technician skills
- Reviews both day-to-day and longer term metrics and handles performance that is outside of the defined thresholds
- Responds to corrective service requests
- Defines preventive maintenance plans
- Manages condition-based assessments and remediations
The portal for this role is based on the following details that are selected in this role’s people record:
- Home Page: Home - Service Manager Planner
- Group Details: TRIRIGA Service Manager