Attaching Microsoft Outlook messages

Microsoft Exchange converts a sent Microsoft Outlook message (.msg file) and any attached messages (.msg files) into Multipurpose Internet Mail Extensions (MIME) format. However, the IBM® Maximo® Real Estate and Facilities Incoming Mail Agent is not designed to recognize attachments in MIME format. Instead of attaching Microsoft Outlook .msg messages to another .msg message, you have two alternative options.

1. Attach the file.

   Method	Action
   Microsoft Outlook	Save the .msg attachment as a Microsoft Outlook file template (.oft file). Then, attach the .oft file to the main .msg message that you are delivering in Microsoft Outlook.
   Microsoft Outlook Web App	Attach the .msg file to the main email that you are delivering in the Microsoft Outlook Web App (OWA).

2. Send the message or email.