Service Time Utilization metric

Determines worker productivity based on time entries that are logged for tasks that are compared to total available time.

Details of the metric Description
Name Service Time Utilization
Category Operational
Analysis objective for exception conditions Determines how well maintenance resources are being used. Views this metric over time to show, analyze, and adjust programs based on observed trends. This metric is essential for analyzing worker productivity and effectiveness within the maintenance organization.
Description Informs management how effectively tasks are being assigned and resources are being used. Often referred to as wrench-time in maintenance workgroups, or billable rate in service companies.
Source Customer Focus Group
Measurement Total Hours on Task / Total Standard Hours (based on work schedule)
Dependent data that is calculated
  • Total Hours on Task-related Time Entries = Total hours logged on Time Entries with associated Tasks for the capture period.
  • Total Hours on Time Entries = Total “Standard” Hours (that is, 40 hr week, 8-hour day, and so on) based on work schedule for the individuals that are captured in the Task-related Time Entries (numerator) for the capture period.
  • Time period is based on time log line item date (not time card period).
  • Organization, Location, and Geography are based on associations of employee on time card entry.
Roles
  • EN Workplace Executive
  • OP Executive
  • OP Service Manager
Display chart types
  • Value-based: Horizontal Grouped Bar (percent) Chart (Capture Period: Vertical Grouped Bar (percent) Chart)
  • Score-based: Horizontal Stacked Bar Chart (Capture Period: Vertical Stacked Bar Chart)
Thresholds (default)
  • Low Threshold: .65 (65%)
  • High Threshold: .8 (80%)
  • Range 1: Poor/Negative/Red
  • Range 2: Under Performing/Caution/Yellow
  • Range 3: Good/Positive/Green
Fact details Module: triMetricFact

Business Object: triResourceFact

Metric Queries: triResourceFact - Metric - Service Time Utilization, triResourceFact - Metric - Service Time Utilization (Score)
Drill paths
  • Geography
  • Location
  • Organization
  • Assigned Resource
  • Capture Period
Interactive filters
  • Geography
  • Location
  • Organization
  • Assigned Resource
Static filters None
Time Months
Data point refresh rate Monthly
License dependency
  • IBM® Maximo® Real Estate and Facilities Operations
  • Request Central
Functional dependency
  • Task Management
  • Service Management
  • Time Entries