Service task volume metric
Analyzes service task volumes and breakdowns across request classes and locations to understand workload and resource needs. This metric also reviews time trends to determine changes that might identify resource plan changes or service level changes.
- Name
- Service Task Volume
- Category
- Analysis Report
- Analysis objective for exception conditions
- Analyzes service task volumes and breakdowns across request classes and locations to understand workload and resource needs.
- Description
- Graphs any data on service task volume that is used for analysis of task volume and trends.
- Source
- Customer Focus Group
- Measurement
- Count of Tasks
- Dependent data that is calculated
- Task Object and associated data for task cost, location, and building data
- Roles
- OP Service Manager
- OP Facility Assessment Manager/Planner
- Display chart types
- Value-based: Horizontal Grouped Bar Chart (Capture Period: Vertical Grouped Bar Chart)
- Thresholds
- Low Threshold: Not Used
- High Threshold: Not Used
- Range 1: Not Used
- Range 2: Not Used
- Range 3: Not Used
- Fact details
- Module: triMetricFactBusiness Object: triTaskResourceFact
Metric Queries: triTaskResourceFact - Metric - Service Task Volume
- Drill paths
- Geography
- Location
- Request Class
- Requested By Organization
- Responsible Organization
- Capture Period
- Interactive filters
- Geography
- Location
- Assigned Resource
- Request Class
- Responsible Organization
- Static filters
- Include Active Status Dimensions Only
- Time
- Months
- Data point refresh rate
- Monthly
- License dependency
- IBM® Maximo® Real Estate and Facilities Operations
- Functional dependency
- Service Management
- Service Tasks