Overall customer satisfaction – preferred providers metric
Identifies operational performance of external preferred providers, such as brokers, in delivering real estate project services based on preferred provider evaluations that are submitted by portfolio managers.
- Name
- Overall Customer Satisfaction – Preferred Providers
- Category
- Customer
- Analysis objective for exception conditions
- Determines root cause of negative survey responses that are submitted.
- Description
- Informs management of the average scores of preferred provider evaluations.
- Source
- Customer Focus Group
- Measurement
- Total Survey Response Score / Total Survey Question Possible Score
- Dependent data that is calculated
- Preferred Provider Evaluations:
- Total Survey Response Score
- Total Survey Question Possible Score
- Roles
- EN Workplace Executive
- RE Executive
- Display chart types
- Score-based: Horizontal Stacked Bar Chart (Capture Period: Vertical Stacked Bar Chart)
- Thresholds
- Low Threshold: .58 (58%)
- High Threshold: .78 (78%)
- Range 1: Poor/Negative/Red
- Range 2: Under Performing/Caution/Yellow
- Range 3: Good/Positive/Green
- Fact details
- Module: triMetricFactBusiness Object: triSurveyFact
Metric Queries: triSurveyFact - Metric - Overall Customer Satisfaction - Preferred Providers (Score)
- Drill paths
- Geography
- Preferred Provider
- Question Category
- Capture Period
- Interactive filters
- Geography
- Question Category
- Preferred Provider
- Static filters
- Survey Type = Real Estate
- Survey Form Name = Portfolio Manager Evaluation Survey
- Time
- Months
- Data point refresh rate
- Monthly
- License dependency
- Real Estate
- Facilities
- Functional dependency
- Space Use Agreements (Real Estate)
- Space Allocations (Facilities)