Environmental Evaluation Survey (%) metric

Determines environmental performance of facility service providers in delivering productive workplace services and environments based on evaluations that are submitted by clients.

Details of the metric Description
Name Environmental Evaluation Survey (%)
Category Customer
Analysis objective for exception conditions Determines the root cause of negative survey responses that were submitted. Identifies improvement opportunities. Compares client response to implemented environmental improvements. Identifies misaligned expectation gaps and consumer perceptions. Recognizes and reward excellent environmental service.
Description Informs management on how effective the organization is at providing productive work environments for the facility occupants. It is based on the average score from the returned evaluation forms.
Source Customer Focus Group
Measurement Overall Customer Satisfaction = Total Survey Response Scores / Total Survey Question Count

(average scores of completed survey questions)
Dependent data that is calculated
  • Environmental Request Evaluations:
  • Total Survey Response Score
  • Total Survey Question Count with scores > 0.0 , exclude not applicable responses, or both.
Roles ES Manager/Planner
Display chart types
  • Value-based: Horizontal Stacked Bar Chart (default view)
  • Score-based: Horizontal Stacked Bar Chart
  • Time Trend: Vertical Stacked Bar Chart
Thresholds
  • Low Threshold: 0.58
  • High Threshold: 0.78
  • Range 1: Poor/Negative/Red
  • Range 2: Under Performing/Caution/Yellow
  • Range 3: Good/Positive/Green
Fact details Module: triMetricFact

Business Object: triSurveyFact

Metric Queries:

triSurveyFact – Metric – Environmental Evaluation Survey (%)

triSurveyFact – Metric – Environmental Evaluation Survey (%) (Score)

triSurveyFact – Metric – Environmental Evaluation Survey – US Gov (%)

triSurveyFact – Metric – Environmental Evaluation Survey (Score) – US Gov (%)

triSurveyFact – Metric – Environmental Evaluation Survey - GIS (%)

triSurveyFact – Metric – Environmental Evaluation Survey – US Gov - GIS (%)
Drill paths
  • Value-based: Geography, Location, Responding Organization, Requesting Organization, Capture Period, Question Category
  • Score-based: Geography, Location, Responding Organization, Requesting Organization, Capture Period, Question Category
Interactive filters
  • Value-based: Geography, Location, Building Class, Building Tenure (Lease/Owned), Responding Organization, Requesting Organization, Question Category
  • Score-based: Geography, Location, Building Class, Building Tenure (Lease/Owned), Responding Organization, Requesting Organization, Question Category

    For US Federal Government:

  • Value-based: Geography, Location, Responding Organization, Requesting Organization, Question Category, Real Property Type, Real Property Use, Mission Dependency, Legal Interest
  • Score-based: Geography, Location, Responding Organization, Requesting Organization, Question Category, Real Property Type, Real Property Use, Mission Dependency, Legal Interest
Static filters Exclude 0.0 question scores or not applicable
Time Months
Data point refresh rate Monthly
License dependency IBM® Maximo® Real Estate and Facilities Real Estate Environmental Sustainability
Functional dependency Environmental Survey and Evaluation Request