Issues and changes

An issue is a problem in any level of the project that requires a resolution. Issues can affect costs, schedules, drawings, documents, or other factors. Issues are identified in the issue record and can be further described in a potential change record.

You can create, manage, or view issue records and potential change records on the Progress page.

An issue record has multiple issue items that are associated with it. An issue item contains the communication between the issue manager and other persons who are involved in solving the issue item. For example, the issue manager gives a direction to the concrete subcontractor to replace a piece of sidewalk to make it 1 inch thicker. The subcontractor responds by telling the issue manager when the work takes place or is finished.

Occasionally, changes to the project scope, budget, or schedule might occur from an issue or from suggested resolutions to that issue. Potential changes do not refer to changes that occur. They are conceivable changes that might result in a standard contract change order, which is used to make the changes to a project. Approved potential change order records can turn into change orders, which typically result in changes to project scope.