Creating file bundle of data for problem diagnosis

You can automatically collect data such as log files, configuration files, and system data that can help with troubleshooting issues.

Procedure

  1. In the IBM® Maximo® Real Estate and Facilities Administrator Console, open the MustGather Tool tab.
  2. When the tool completes the collection process, add your name, email address, and any comments that you want under the Error Report Information section.
  3. If you do not want the MustGather Tool tab to send the report directly to IBM, clear the Send Report to IBM Real Estate and Facilities Support check box. Replace the IBM address in the EcuRep Email field with the email address to which you want to send the report.
  4. Clear the Perform Audit check box if you do not want to include platform audit query results.
  5. Click Submit MustGather.
    The compressed file is sent to the email address in the EcuRep Email field.