Fulfilling work tasks in the Work Task Services portal

From your mobile or desktop browser, enter the following URL address: https://<workspace_id>.facilities.<mas_domain>/p/web/workTaskServices

Where <workspace_id> and <mas_domain> are the values for your Maximo® Real Estate and Facilities environment.

To access the Work Task app from the Work Task Services portal, select Create Task or an existing task. To access the Service Request app from the portal, select Create Service Request. To access the Locate app from the portal, select Locate.

Security Group and Access

• Service Manager: This group has full access to the Work Task Services portal, Work Task app, Service Request app, and Locate app.
• Service Technician: This group has full access to the Work Task Services portal, Work Task app, Service Request app, and Locate app.
• External Service Provider (or Operations Vendor): This group has full access to the Work Task Services portal, Work Task app, Service Request app, and Locate app.

Model Access Permissions for Work Task Services Portal

• No Access: This permission shows a security warning.
• Read: This permission allows access to the portal.
• Read and Update: This permission allows access to the portal.
• Read, Update, and Create: This permission allows access to the portal.
• Read, Update, Create, and Delete: This permission allows access to the portal.

While access to the WTS portal is controlled by the portal permissions, further access from the portal to any related app is controlled by the permissions for that app. Meanwhile, direct access to the app from its corresponding URL address is controlled by the app permissions.

Model Access Permissions for Work Tasks

• No Access
  • WTS: This permission cannot see work tasks in the portal, and shows a security warning.
  • URL: This permission shows a security warning.
• Read
  • WTS: This permission cannot see work tasks in the portal.
  • URL: This permission can see work tasks in the app.
• Read and Update
  • WTS: This permission can see, but not update work tasks, except to change their statuses.
  • URL: This permission can see, but not update work tasks, except to change their statuses.
• Read, Update, and Create
  • WTS: This permission can see, update, and create work tasks.
  • URL: This permission can see, update, and create work tasks.
• Read, Update, Create, and Delete
  • WTS: This permission can see, update, create, and delete work tasks.
  • URL: This permission can see, update, create, and delete work tasks.

Model Access Permissions for Service Requests

• No Access
  • WTS: This permission cannot see requests in the portal.
  • URL: This permission shows a security warning.
• Read
  • WTS: This permission cannot see requests in the portal.
  • URL: This permission can see, cancel, but not update requests in the app.
• Read and Update
  • WTS: This permission cannot see requests in the portal.
  • URL: This permission can see, cancel, but not update requests in the app.
• Read, Update, and Create
  • WTS: This permission can create requests. To see or update requests, you can use the Workplace Services (WPS) portal.
  • URL: This permission can see, update, create, and cancel requests.
• Read, Update, Create, and Delete
  • WTS: This permission can create requests. To see, update, or cancel requests, you can use the Workplace Services (WPS) portal.
  • URL: This permission can see, update, create, and cancel requests.

Model Access Permissions for Locate

• No Access
  • WTS: This permission cannot see the Locate option in the portal.
  • URL: This permission shows a security warning.
• Read
  • WTS: This permission can see the Locate option and open the Locate app.
  • URL: This permission can open the Locate app.
• Read and Update
  • WTS: This permission can see the Locate option and open the Locate app.
  • URL: This permission can open the Locate app.
• Read, Update, and Create
  • WTS: This permission can see the Locate option and open the Locate app.
  • URL: This permission can open the Locate app.
• Read, Update, Create, and Delete
  • WTS: This permission can see the Locate option and open the Locate app.
  • URL: This permission can open the Locate app.

You can work offline and important changes to tasks are synchronized when you reconnect. You can add photos and comments, create time entries, start and stop the timer, and complete procedure steps when you are offline.