Administrative users
Administrative users have full or restricted access to the Security Groups application and to the Users application. Administrative users are responsible for implementing and maintaining security services, such as adding users, building profiles, or managing general site administration.
Administrative users might need access to the following applications to perform system administration"
- Actions
- Application Designer
- Calendars
- Chart of Accounts
- Classifications
- Communication Templates
- Cron Task Setup
- Database Configuration
- Currency Codes
- Domains
- E-mail Listeners
- Escalations
- Exchange Rates
- Integration
- Launch in Context
- Logging
- Object Structures
- Organizations
- Roles
- Security Groups
- Sets
- System Properties
- Users
- Web Services Library
- Workflow Administration
- Workflow Designer
Some users might assign management functions that are administrative in nature to supervisors or managers, especially in the areas of Information Technology Asset Management and Service Desk operations. These users are not considered administrative users.