Responding to labor and crew unavailability

You must be able to reassign work from absent labor and crew resources to other labor and crews so that work is completed on schedule. You must also update the street-level routes provided to the replacement labor and crews.

Procedure

  1. In the Graphical Assignment application, on the Dispatch View tab, view the work orders of the absent labor or crew resource on a map and on a calendar.
  2. Click each work order on the map to view the work order details. Check which labor or crews can complete the work orders based on their location and skills.
  3. Reassign the work to the most suitable labor or crews resource.
    • If a single labor or crew resource cannot complete all the work orders, then you must divide the work between several labor and crew resources. Assign each work order to the most suitable labor or crew resource.
    • If you can find one replacement to reassign all the work for that labor resource, you must create a street level route. Select the Apply Street Level Routes action, and specify the date of the work, the start and end location, and the labor or crews record.
    The map is refreshed to include the street-level route for the replacement labor or crew resources.
  4. Delete the street-level route for the absent labor or crew resource. From the Action menu, select Delete Street Level Routes, and specify the date of the absence, the labor record, and the start and end location for the work.