Duplicating ticket templates

When you duplicate a template, the system copies all the information from the existing template but inserts a new template ID and sets the status to draft. Duplicating a ticket template is useful when you want to create a new template that is similar to an existing template.

Procedure

  1. In the Ticket Templates application, display the template that you want to duplicate.
  2. Select the Duplicate Template action.
  3. Modify the ticket template.
  4. Save the record.