Categorizing ticket template activities with classifications and attributes

Categorizing activities involves classifying them and might involve adding and modifying attributes to further group the classification. For example, you can classify an activity by functional area, such as IT, facilities, or telecommunications. You can add attributes, change the attribute values, and remove attributes associated with the activity.

Procedure

  1. In the Ticket Templates application, display the record that contains the activity you want to categorize.
  2. If the Classification field is empty, specify a type of class to associate with the record.
  3. In the Activities table window, select the activity.
  4. Specify a classification path.
  5. Optional: On the Specifications tab, you can add attributes, delete attributes, and change the values of the attributes in the row details.
  6. Save the record.