E-mail listeners definitions
As your business needs change, you can change, copy, or deactivate your e-mail listener definitions.
Deactivation of definitions
In the E-mail Listeners application, you can deactivate an e-mail listener definition to help simplify e-mail management. For example, you can deactivate an e-mail listener definition to migrate to a new mail server or to perform routine system maintenance. To deactivate an e-mail listener definition, use the Activate/Deactivate Listener action. When you deactivate an e-mail listener definition, messages on the mail server are not monitored and service requests are not created.
Changes to definitions
You can change the attributes of an e-mail listener definition. You can change all values, except for the e-mail address, cron task name, cron task instance, and last time run. You must deactivate an e-mail listener definition before you can change it.
If you need to change the format of the e-mail address on an account, you must create an e-mail definition. For example, if you want to change help@company.com to customer_service@company.com. To create a definition, use the Duplicate Listener action in the E-mail Listeners application.
Duplication of definitions
You can duplicate an e-mail listener definition to simply the management of e-mail records. When you duplicate an e-mail listener definition, you can specify new account information.
- Some mail servers are case-sensitive.
- The case of the e-mail address that you specify is preserved.
- You cannot save an e-mail listener definition if it has an e-mail address with the same name and case as an existing e-mail address on the mail server.