If a digital data import fails because a connection request to the Digital Twin Exchange server cannot be authenticated, you
might need to update the connection parameter values or verify that a secure socket layer (SSL)
certificate for Digital Twin Exchange is
configured correctly.
Symptoms
When you request a preview of digital product data from Digital Twin Exchange, the connection request to the
Digital Twin Exchange server fails because an
authentication error occurred.
Diagnosing the problem
Review the error message to confirm that the error code and status that are returned
from the Digital Twin Exchange server indicate
an authentication issue.
Resolving the problem
Ensure that the Digital Twin Email parameter contains the IBMid that
you use to access Digital Twin Exchange and that
the Key parameter contains the key that you use in Digital Twin Exchange. Verify that a certificate
authority (CA) SSL signer certificate for Digital Twin Exchange exists in your trusted key
store.