Ticket template statuses

When you create a ticket template, the template is given a status of DRAFT. You can use the Change Status action to change the ticket template status to ACTIVE or INACTIVE to manage the accessibility of ticket templates.

A ticket template can have one of the following statuses:

Ticket template status	Description
DRAFT	When you create a ticket template, the system sets the status of the ticket template to DRAFT. Use this status while you are in the process of creating or finalizing the new template. Once you move the template out of DRAFT status, you cannot set it back to DRAFT.
ACTIVE	When you are ready for the template to be available to other users, change the status to ACTIVE. Only templates with an ACTIVE status can be applied by other users to a ticket record.
INACTIVE	Change the template status to INACTIVE for reasons such as: You do not want users to have access to the template. You are currently not using the template. You want to keep a record of for historical purposes.