Self service users

Self service users can add service requests and view their service requests.

New self service users are added to the DEFAULTREG group and to the group that is specified by value of the NEWUSERGROUP varname in the MAXVARS table. The default value of the NEWUSERGROUP varname is MAXEVERYONE. Upgraded users are assigned to groups that are defined by the values of the NEWUSERGROUP and the ALLUSERGROUP varnames in the MAXVARS table.

In the Users application or Security Groups application, an administrator can replace the default security group with another security group, such as the SELFSERVICE group.