Classification searches
You can search classification structures and attributes that have associated values. You can search for values in records that you created for items, locations, configuration items, work orders, tickets, and so on.
Example of a classification search
Your company created classifications for the following fields:
- Name
- Affected by (name)
- Asset
- Location
- Service Groups
- Service
When you create a service request record, you enter values in the Name field, and in the Asset field. You also enter values in the Location field, the Service Groups field, and the Service field. You can use the navigation tree in the Classification Search window to view the values that are associated with the classification structures and their attributes.
The classification hierarchy that is shown varies depending on the application or the field from which you access the window. The navigation tree shows classifications that can be used with a specific type of record.