Associated service level agreements

In the Service Level Agreements application, you associate service level agreements that are related to one another. You can create either an associated service level agreement that is a parent or a child. Parent service level agreements are supported by a specific service level agreement. Child service level agreements support a specific service level agreement.

In the Service Level Agreements application, you use the SLAs That This SLA Supports sub tab and the Related SLAs tab to create associated service level agreements.

Parent service level agreements

Parent service level agreements are service level agreements that a specific service level agreement supports. For example, you can associate a selected service level agreement with other service level agreements that are needed to remain in compliance.

Parent service level agreements are service level agreements that another service level agreement supports. For example, a parent service level agreement is a specific service level agreement is needed for other service level agreements to remain in compliance.

Child service level agreements

Child service level agreements are service level agreements that support a specific service level agreement. For example, child service level agreements are other service level agreement that are needed to keep a specific service level agreement in compliance.

Associating service level agreements

The following rules apply to associated service level agreements:
  • When you select service level agreements to associate with a specific service level agreement, the commitments of the service level agreements that you are trying to associate are validated and you are notified if there are any conflicting or less stringent commitments.
  • You cannot associate the same service level agreement as both a child and a parent of another service level agreement.
  • You can deactivate a service level agreement that supports another service level agreement.

Example of service level agreement

You are an outside facilities service provider with a customer service level agreement with a company to resolve all elevator outages within 24 hours of being reported. To keep this commitment to the customer, you also have a vendor service level agreement with a third-party elevator vendor to resolve any issues that you report within 12 hours. In the Service Level Agreements application, you access the parent (customer) service level agreement, click the Related SLAs tab, and associate the child (vendor) service level agreement on the Supporting SLAs sub tab.