In the Organizations application, you can determine the
behavior of the Select Owner action in the
Work Order Tracking application and in several service desk applications.
You can specify whether there is a value in the Date field
in these applications, and if the list of persons is filtered according
to availability.
Procedure
- In the Organizations application, select the organization
for which you want to specify ownership options.
- Select the Ownership Assignment Options action.
- In the Ownership Assignment Options window,
select a site.
- Select one of the following options.
| Option |
Description |
|---|
| Do not check Person Availability |
In the Work Order Tracking application and relevant service
desk applications, the Date field is blank
and the list of persons is not filtered by availability. |
| Check Person Availability |
In the Work Order Tracking application and relevant service
desk applications, the Date field is populated.
The list of persons is filtered by availability at that date, according
to calendars. |
- Click OK.