Creating related records

To save time and simplify work order management, you can create new records and relate them to your work order. You can associate other records with a work order, such as incidents, releases, service requests, and other work orders.

1. In the Work Order Tracking application, select the work order for which you want to create related records.
2. Select the Create > RecordType action where RecordType is one of the following types:
   • Work Order
   • Service Request
   • Incident
   • Problem
   • Change
   • Release
   • Communication