Collections
You can create collections of records such as configuration items, assets, and locations to make the records easier to access and manage in other applications. In the Collections application, you can create, view, change, or delete collections.
Instead of selecting from a list of all configuration items, assets, or locations, you specify the collection from which users obtain records.
You can also use collections to provide users limited access to configuration items. In the Security Groups application, you can assign user groups to specific collections. Users in these groups see only the configuration items that are part of the specified collections.
- If a collection is active, you can use the collection from other applications.
- If a collection is inactive, you can add, change, and delete collection details. However, you cannot use the collection in other applications.
When you create collections that are based on the appropriate details (for example, locations or departments), you can streamline software deployment, change request management, incident response, and other tasks.
For example, an information technology employee wants to update a software product on some of the computers in a customer service department. The department is in multiple locations. The employee accesses the customer service department collection, and selects computers from a list that is specific to that department.