What's new in the feature channel for Maximo Mobile

Enhancements for administrators

Configurable image upload compression

Maximo Mobile now includes configurable image compression to help optimize network usage and synchronization performance.

Administrators can control how image attachments are handled before upload from mobile devices:

• Enable or disable image compression for mobile image attachments.
• Set a default upload quality that is applied when users attach images.
• Allow user override so mobile users can choose to upload a full‑resolution image when required.

By configuring these options, administrators can reduce network data consumption and synchronization times while still supporting business scenarios that require high‑resolution images. For more information, see Configuring image upload quality.

Refresh data options

In the Mobile configuration application of Maximo Manage, the options for default data sync settings have changed. You can now select Reload all data - Replace everything with the latest, Update recent changes - sync only what is new, or Do not download. For more information, see Refreshing data.

Push notification enhancements

You can avail preconfigured push notifications to send alerts to technicians for priority work orders, accessing work order details through deep link, and labor assignments. The notifications and user subscription configurations are provisioned by default to minimize manual setup.

For more information, see Provisioning default notifications for priority work.

You can configure the Token life extension setting that provisions the number of days a push notification token is active since a Maximo Mobile user's last login to a device.

For more information, see Configuring notification token life extension settings.

Deep link notifications templates in Manage require this format maximomobile://techmobile?wonum=:wonum&siteid=:siteid&orgid=:orgid#workOrderDetails to navigate to work order details or maximomobile://techmobile#createworkorder >maximomobile://techmobile#createworkorder to create a new work order.

Enhancements for technicians

Stay informed when working offline

You can now see when Maximo Mobile is disconnected from the server. The app persistently indicates the disconnected state so you always know that you are working with local data when you do not have internet access, a VPN issue, or a server outage. Any work that you do while disconnected is saved on your device and automatically synchronized when connectivity is restored. You are also guided to reconnect so that you know that your updates are synced at the right time.

Improved visibility and accuracy of location meter readings

Asset managers and technicians now have improved visibility into location‑based meter readings captured directly from the field using Maximo Mobile.

Field technicians can view, verify, and update meter readings for locations while on site, ensuring that meter data reflects actual field conditions. Meter readings that are entered or updated offline in the mobile app, automatically sync with Maximo Manage when connectivity is restored.

This enhancement helps asset managers:

• Ensure accurate and timely meter data for monitoring asset performance.
• Reduce manual data entry, paperwork, and rework caused by delayed or incorrect readings.
• Improve operational efficiency by enabling real‑time data capture from the field.

Refresh data options

The refresh data options in the Record data options screen have changed. You can now select Reload all data, Update recent changes, or Do not download. For more information, see Refreshing data.

Configurable work log types

When you tap the Work log icon for a work order, all existing work logs are displayed in an ungrouped format, with the most recent entry appearing at the bottom of the list. For a work log entry, the labor name is displayed at the top with the day of the week and date appearing at the bottom.

Approvals app integrated with Technician app

The functionalities of the Approvals app is integrated as a separate view in the Technician app. Supervisors with appropriate permissions can access this view and use the Approve button to approve work.

Report actual costs for materials in a work order

In the Report work page of a work order, in the Materials Used section, you can tap the plus icon to add a material as an actual cost. It is possible to add material description, quantity, and unit cost. You can also add items with quantity and unit cost but these are saved as Item line type.

Calibration enhancements for technicians

Ability to view uncertainty fields

As a calibration technician, you can now view calibration uncertainty fields in the Maximo Mobile app at the data sheet level or asset function level while executing a calibration work order.

Enhancements to failure reporting

As a calibration technician, you can now specify whether an instrument was used after its calibration expiration, immediate action taken, and whether the instrument was used after correction.

Functional check and dynamic check statuses

For a calibration work order, when the functional check status is set to manual, you can see a list of statuses at the data sheet level and at the asset function in Maximo Manage. The statuses are:

• ACTION
• ADJREQD
• ADJTOIMP
• BROKEN
• FAIL
• INSPECT
• LIMITED USE
• MISSING

However, the possibility of the statuses is only PASS and FAIL. Therefore, when you do a manual selection, it does not save the work order. It considers the calculated status only and you cannot do a manual selection in the Maximo Mobile app.

Enhancements for storeroom clerks

Return items to inventory

Storeroom clerks can now return previously issued items to inventory. In the Issues and transfers app, they can search for the list of items to return by using barcode or QR code search and filter the items by item number, description, work order number, material request number, asset or location, and others. They can return multiple items through a single process and create, edit, save, and reopen an inventory usage record for the list of items being returned.

Enhancements for administrators

Default login methods

Configure a default authentication method to log in to Maximo Mobile. Choose from multiple options including local authentication, LDAP, OIDC, or SAML. You can also log in using a specific authentication method directly from the URL.

For more information, see Selecting a login method.

Configure record images download

You can now configure record images download in Maximo Manage mobile properties to globally manage data usage in Maximo Mobile applications. For more information, see Enabling record images download.

Configure preloaded databases

Configure preloaded databases in the Mobile Configuration application of Maximo Manage. You can view the status and disable or delete the preloaded databases. For more information see Configuring preloaded databases.

Enhancements for technicians

Support for case insensitive search

To extend the search functionality for different languages that contain non-ASCII characters, Maximo Mobile now supports case insensitive searches on all records.

Control record image downloads

You can now control record images download for your applications in the Maximo Mobile offline data settings and container settings. For more information, see Enabling record images download.

Locations management

As asset manager, field technician, or supervisor, create, and update locations in Maximo Mobile with the new Locations app to help ensure accurate and up-to-date location information, and provide a clear location hierarchy for better operational visibility.

Use the Maps option on the mobile device so that technicians can navigate to their exact work location.

Actual labor and materials details

Details about actual labor and materials used for a work order is now available.

Arabic and Hebrew language support

Support for Arabic and Hebrew is available for applications that are built on the Maximo Application Suite Framework. For more information, see Language support for Maximo Mobile.

Enhancements for administrators

Collaborate app settings in Mobile Configuration application

Collaborate app settings is a new tile in the Mobile Configuration application of Maximo Manage for configuring ICE servers. For more information, see Configuring Collaborate app settings.

New Service Request security group options

Enhanced the SELFSERVICE security group to include new access permissions for Service Request Maximo Mobile users. For more information, see Enabling Service Request security group options.

Enhancement for technicians

Enter a failure report before saving a work order as closed or completed

As a field technician, when you try to save a work order with the status "Closed" or "Completed", a message prompts you to enter a failure report first. If you mark the asset status as "Down", again a message prompts you to enter a failure report.

Add tasks, edit tasks, sort and filter task list, update observations, and create follow-up work orders

As a field technician, you can add tasks, edit existing tasks, update observations, and create follow-up work orders for a work order. You can also filter and sort the task list. Filters include status, asset, and location. Sorting options include task number, status, and task sequence.

Material Request app

Material request is a separate app in Maximo Mobile now. Create requests for any work orders, view existing requests, and add descriptions of materials ordered.

Service request enhancements for technicians

Safety hazard option

Use the new safety hazard option in a service request to highlight the hazardous nature of a reported problem that needs immediate action.

Calibration enhancements for technicians

Indicate completion of environmental conditions on the Asset function page in Maximo Mobile app

As a field technician, you can enter values for environmental conditions, tap Save, and the saved entries are visually indicated by a green tick on the Asset functions page. User-entered values are validated and any errors are handled offline.

Enhancements for technicians

Individual record synchronization

Records including work orders and assets can be refreshed individually so that time can be saved on data synchronization. For more information, see Refreshing data.

Ability to save Maximo Mobile log files for Android devices

You can now save Maximo Mobile log files to a selected folder on your Android device. For more information, see Saving Maximo Mobile log files.

Inspection form status changes to "Completed" when the form is completed in offline mode

If an inspection form is completed in the offline mode, the status of the form changes to completed without the requirement of the device having to come back online.

Maximo Mobile properties

New application to configure Maximo Mobile properties

As a system administrator, you can now use the Mobile Configuration application to change settings for Maximo Mobile properties. For more information see, Configuring Maximo Mobile properties.

Enhancements for technicians

Work log count

In the Work order list page, if a note is entered in the work log and the work order records are refreshed, a count of the number of work logs is displayed as a badge. Once the technician clicks the work log icon and goes to the work order details page, the badge is no longer displayed.

Scan an asset tag to filter and select from a list of rotating assets

In a work order, when selecting rotating materials or tools, a new scanner icon can be used to scan the barcode of a rotating item or tool to filter out values.