Creating work queues

Create a work queue in three steps by defining the work queue, specifying a query, and adding actions to the work queue.

1. In the Work Queue Manager application, click Create work queue.
2. In the Define work queue step, specify a name for the work queue.
   Important: You cannot change the name of the work queue after you create a work queue.
3. Optional: Select a person group to provide access to the work queue.
   Note: When you create a work queue in Work Queue Manager, if you select a person group, the work queue is not visible by default on the Work queues card of the Operational dashboard. If you are a member of that particular person group, select the Work Queue card, edit the Operational dashboard, and select the work queue from the Advanced tab of the Card gallery to make it visible. You cannot see the work queue if you are not a member of the person group.

   While creating a work queue, if you do not select any person groups or edit an existing work queue and remove the person group, the work queue is visible by default on the Work queues card of the Operational dashboard.

4. Click Next.
5. In the Define query step, specify details as follows.
   To create a work queue to group work orders, purchase requests, purchase orders, incidents, and service requests, do the following:

   Field name	Action
   Object structure	Keep the default value of MXAPIWODETAIL.
   Query	Use the lookup to search for All work orders and select WOTRACK: All Work Orders
   Launch application	Use the lookup to search for and select WOTRACK.

6. Click Next.
7. Optional: In the Add actions step, select the actions to be applied to the selected query.
8. Click Create.